Best practice for volunteers

Dear volunteer

Thank you for offering to help your neighbours. We hope that the Community Support Group will help you and your fellow volunteers to identify people who are in need of help, and that the wider group can offer support to you if needed.

We are putting together a few simple guidelines to help make the work you do as safe and effective as possible. These may be updated from time to time.

  • Please treat all personal information, including volunteer contact details, as confidential. You should not share any information without getting permission first. Check that volunteers are happy to be included on any WhatsApp group or similar chat before adding them.
  • When shopping for someone, keep a record of any money taken from and returned to the person you are helping.  Ask for a signature if possible, but do follow the cross-contamination guidelines.
  • To avoid cross-contamination, you are encouraged not to enter homes. Stay on the doorstep or porch.

There is also advice on walking dogs for other people.